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Support information

Quality handtrucks and accesories

Tel: +84-2436523141
Mobile: +84-988842145 (Mr. Hung)
Fax: +84-2439232663
Email: halevan@gmail.com

Business registration No: 0102401064 issused by Hanoi Athority for Planning and Investment

Purchasing guide

1. Working hour

a. Applied for our 2 selling stores at 93 Thuoc Bac Street and 75 Ngo Gia Tu Road:

  • Monday to Saturday: From 8.00 to 17.00.
  • Sunday: Off. However on emergency case, please don't hestitate to contact us. We may find a solution to supply you quickly.

b. Office - Nguyen Van Cu Street: only for pre-arranged meeting

2. Common guide and advice

Firstly on our website you can surf, search around and have an overview on some of our main products. The product pages are detailed enough, they will show you the load capacity, diameter, wheel material, bearing type, installation top plate or threaded stem, etc. However, if you are not familiar with the system of each brand, we recommend you to use our smart product filter - just choose from the below links type of items your are currently wanted:

Depends on your situation, please countinously choose the value in the filer box. Firstly, you should aim for diameter, height, load capacity and material of the wheel tread. The filter box also helps you find very specific items for speacial usage (like Stainless steel SUS 304 caster, heat resistant or conductive caster, etc.) or even filtered by manufacturers or original of the items.

Then please write down the code then fax or email us, or you just put them to your shopping cart and push the cart to us. We will try our best to respond as soon as possible.

Besides you can download our Catalog for later use at: Downloads.

3. Warranty, Return of goods

a. Return of goods: We only accept returing of goods within 03 days after the date of purchasing under the condition that you haven't installed the caster/ wheel to your equipment and operate. In such cases, please inform us in advanced and come after 10.00 AM.

b. Warranty: This depends on specific caster manufacturer and cases. We will report your case to manufacturer and will try our best to provide you the most quality products and services.

4. Customer's customization

Please contact us for detailed information. We will find or forward your inquiry to our reliable caster manufacturers